RETURN POLICY

All SALES ARE FINAL at FreshWhites.com unless there was an error made on our part.  Errors being the wrong shoe, size, etc. was sent.  Plese review the Acceptable Reasons for Exchanges listed below.  We do not accept returns on any items that have been worn or if the tags have been removed. Please be aware that we do not cover shipping charges on an item that is sent back to us. Customers must contact us within 7 days to request an Exchange and must also email a digital photo to us to show us what was wrong with the item.  If a photo is not included the issue will not be looked into.  All photos must be provided within 7 days of receipt of package.  No packages will be accepted without prior approval.

UNACCEPTABLE REASONS FOR EXCHANGE:
FreshWhites.com DOES NOT accept returns/exchanges for the following reasons:
Slight difference in color. (Lighting of the picture may make the item appear a different shade of color)
Item does not fit even if you recieved the correct size
Customer does not want or like the shoe or apparel
Package is returned back to our supplier because customer did not pick up/sign for the item
Customer would just like to get a different item
 
ACCEPTABLE REASONS FOR EXCHANGE:
FreshWhites.com DOES exchanges for the following reasons:
Customer recieves the completely wrong item/style/color
Customer recieves a different size than ordered
Item is out of stock

Changes/Cancellations
If you wish to cancel or modify your order, please send an email as soon as possible to Sales@FreshWhites.com . We will make every effort to accommodate your request, however, once a product has left our premises for processing and shipping, the purchase cannot be cancelled or modified. In this case, please refer to our return policy.


SHIPPING

Shoes will be delivered via the U.S. Postal Service (USPS). Please allow approximately 7-14 business days (Mon-Fri) to receive your merchandise. All packages must be signed for. If no one is home, your local post office will hold your package for only a few days. If you DO NOT claim your package in a timely matter, your package will be returned to sender. In the case that your package is returned back to the sender FreshWhites.com will not be held responsible for packages not claimed and returned back to us.  Another purchase must be made for you to receive the item you ordered.  We provide Tracking/Confirmation numbers for that reason. You are responsible for claiming your package from your local post office,if no one is home to sign for the package.

In some very rare cases there may be a tax or duty added to your purchase upon the delivery of your purchase.  This tax is not added on by us but rather your local government.  We do not know how much your government will charge you (although it should be minimal). In other very rare cases your package may be seized by customs when entering into your country.  Unlike most sites which will not resend you another pair, WE WILL resend your package at no extra charge.  We have no control over your countries customs department so it is out of our hands if they do seize the package however we will send you a new item.  This may slow down the delivery process.  Remember, these are both very rare incidents that may occur with a likely hood of less then 1%.